At Pretty Fables, your satisfaction is very important to us. If for any reason you’re not completely happy with your purchase, we’re here to help. Please review our refund and return guidelines below.

📅 15-Day Return Policy

You have 15 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.
  
• You must provide the receipt or proof of purchase.
  

🚚 How to Start a Return

To request a return, please contact us at support@prettyfables.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

⚠️ Items sent back to us without first requesting a return will not be accepted.

🛠️ Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right by offering a replacement or refund.

🚫 Exceptions & Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Personal care goods (such as beauty, skincare, or cosmetic products) that have been opened or used
  
• Custom products (special orders or personalized items)
  
• Perishable goods (food, flowers, plants)
  
• Hazardous materials (flammable liquids, gases, etc.)
  
• Gift cards and sale items
  

If you are unsure whether your item is eligible for return, please contact us before purchasing.

🔄 Exchanges

We do not offer direct exchanges. If you would like a different product, simply return your original item (if eligible) and place a new order once your return is accepted.

💰 Refunds

• Once we’ve received and inspected your return, we’ll notify you whether the refund is approved.
  
• If approved, your refund will be processed automatically to your original payment method.
  
• Please note: It may take 5–10 business days for your bank or credit card company to post the refund.
  

💳 Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
   
2. Contact your credit card company — it may take some time before your refund is officially posted.
   
3. If you’ve done all of this and still haven’t received your refund, please contact us at support@prettyfables.com.
   

📦 Return Shipping Costs

• If the return is due to our error (defective, damaged, or incorrect item), we will cover the shipping costs.
  
• If the return is for any other reason (change of mind, wrong size/color, etc.), the customer is responsible for return shipping fees.
  

💌 For any questions about returns or refunds, contact us anytime at support@prettyfables.com. Our team is happy to assist you.